Frequently Asked Questions

Got a question, Doll? We've got the answers. Check out our most common inquiries below.

How long does shipping take and how can I track my order?

Standard shipping typically takes 3-5 business days within the US. Once your order ships, you will receive an email with a tracking link to follow your package's journey.

What is your return policy?

We accept returns within 30 days of the delivery date. Items must be in their original condition, unworn, and with all tags attached. Please note that certain items like lingerie and pierced jewelry are final sale for hygiene reasons.

Do you ship internationally?

Yes, we ship to most countries worldwide! International shipping rates and delivery times vary by location and will be calculated at checkout.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'buy now, pay later' options like Afterpay and Klarna.

How do I know which size to buy?

Since we carry various brands, sizing can vary. We recommend checking the specific size guide located on each product page to find your perfect fit.

Can I cancel or change my order after it has been placed?

Our team works fast to get orders out! Once an order is placed, we have a very limited window to make changes. Please contact our support team immediately, though we cannot guarantee modifications once processing has begun.